Returns for Magnet Valley
ALWAYS CONTACT US BEFORE RETURNING ANY ORDER. WE DO NOT ACCEPT RETURNS THAT WE HAVE NOT BEEN NOTIFIED OF BY EMAIL. NO EXCEPTIONS AT ALL.
This includes customers that fail to ask pertinent questions concerning the product they ordered prior to placing their order. (In the case of the 20 mil thick printable magnet, this includes the purchase of one sheet initially to determine whether it will work in your printer!)
The best thing to do is to re-package the order and write ’refused, return to sender’ on it and drop it off at the appropriate place (USPS, UPS, etc). **If you chose USPS Parcel Post as your shipping option and the order needs to be returned you are responsible for return shipping to us.**
At no time will the original shipping and handling be credited back to you. If you are exchanging the item for a different item, the postage for the new item is your responsibility. If you are returning only, there is a 15% return processing fee or $3.95 per shipping carton or box, whichever is higher.
Too many people order without reading what they are ordering. I refuse to raise my prices in order to cover the mistakes of these people.
This is our policy, with no exceptions.
Non-Returnable items: All by-the-foot magnetic products, rolls that have been cut or altered in any way & magnet that has been printed on. Also non-returnable is any item ordered in large quantities. The quantity depends on the item, if you are concerned please ask. For the printable items, usually anything 500 sheets and over. For most rolls, anything 4 rolls and over. For photo protectors, any quantity over 250 of any of the sizes. Other items vary, so please ask if you are concerned.
Returns/Exchanges due to a Magnet Valley error (I’m human, it happens):
Let us know within 10 days of your purchase and follow the instructions above for sending the item back to us.
Damage in Shipping:
If you place an order and then cancel it, one of several things will happen. If you cancel the order the next day, (or in some cases the same day) chances are the order has already shipped out to you. In that case, you can write ’refused, return to sender’ on it and send it back. You will be credited for the original item MINUS the original shipping and handling, which is never refundable. Also, you will be charged a fee of $2.95 per shipping carton or 5% for processing the refund, whichever is higher. Cancellations for orders over $100.00 will be subject to a 15% restocking fee as well.
If you place an order for a custom product, it cannot be cancelled for any reason. This includes bulk wholesale orders or any custom cut product (by-the-foot, etc).